Please do not attach any illegal, restricted or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the relevant authorities.
For administration only, call 02 5114 6100. Please note this number is not available for dispute, media or event inquiries.
Make a general enquiry.
To book a spot in our Small Business Hub, email hub@asbfeo.gov.au.
Please do not attach any illegal, restricted or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the relevant authorities.
If you are looking for help to resolve a business dispute, try our Dispute Support tool, which can assist you to find the most appropriate service.
If you were unable to find the help you need, use our to lodge a dispute. Before completing this form, please refer to the Assistance Charter that outlines our rights, obligations and explains what we can both expect in our dealings with each other.
Contact the Γβ·Ρ½ϋΒώ Information Line on 1300 650 460. Our Information Line is open from 8am to 8pm nationally Monday to Friday unless otherwise stated and is closed for business on Australian National Public Holidays. International +61 3 9662 2529 (international call charges apply).
Use our form for tax related disputes.
For all journalist and general media enquiries, please use our media request form or contact 0448 467 178 or media@asbfeo.gov.au.
Make a speaking engagements and event request. Before completing this form, please refer to the Speaking Engagements and Events Policy.
Make a copyright request. See our Copyright Policy.
Feedback
If you have general feedback about our information or assistance services, contact info@asbfeo.gov.au or telephone (02) 5114 6200.
If you have feedback on consultation matters that we can raise with policy makers through our advocacy work, let us know via our online form, Consultation feedback.
If you have suggestions or ideas on areas you think we can help improve the business operating environment, tell us through the online form, One thing Γβ·Ρ½ϋΒώ can do for me.
Compliments
If you would like to compliment our service, you can contact admin@asbfeo.gov.au
Complaints
If you have a complaint about Γβ·Ρ½ϋΒώ you may contact our Complaints Officer:
Dr Craig Latham, Executive Director,
Australian Small Business and Family Enterprise Ombudsman
By email: Craig.Latham@asbfeo.gov.au
By telephone: 0439 452 559
By post: GPO Box 1791 CANBERRA ACT 2601.
A complaint may be made on behalf of a complainant by a guardian, friend, advocate or family member, but the person acting on behalf of the complainant must have written authorisation and verify their identity.
There are no fees or charges for making a complaint. Your complaint should include:
We will use your contact details to contact you about your complaint. Sometimes we may ask you for additional information in order to investigate your complaint. If you do not provide this, it may affect how we handle your complaint.
If we receive a complaint from you, we will decide what action, if any, we should take to resolve the complaint.
We will contact you about your complaint within 14 days. If you are not satisfied with our response to your complaint, you can contact the .
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Postal address
Australian Small Business and Family Enterprise Ombudsman
GPO Box 1791
CANBERRA ACT 2601
Street address
ANZ Building
Level 2, 15 Moore Street
CANBERRA ACT 2601